Question 1

Where in Scotland can I hire a kit?

Accepted Answer

The Highlands and Islands are where the service is launching, because that is where the coverage gaps are worst and where the first owners are. Listings appear as owners join, so the map fills in over time rather than all at once.

Question 2

Why does a listing only show an approximate area?

Accepted Answer

Listings show a general pickup area — a town or district — rather than a street address. The exact address and the owner's number are shared with you once your booking is approved and paid.

Question 3

Is the kit delivered or collected?

Accepted Answer

You collect from the owner. Because kits are listed by people who live in the area, collection is usually a short detour on the way to where you are staying rather than a delivery you have to wait in for.

Question 4

Will it work at a remote cottage or bothy?

Accepted Answer

A clear view of the sky and mains power. Steep-sided glens and heavy tree cover are the two things that cause trouble, in the same way they cause trouble for satellite TV.

Question 5

What if there is nothing available near me?

Accepted Answer

If a listing is not showing for your dates it is either booked or the owner has blocked those days. Searching with your dates set filters the list down to what is genuinely available.